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Are you looking to find a commercial security company to install or upgrade a security system for your business?

HSI Security as been providing local businesses of all sizes security systems for over a decade, with over 70 years of experience in the business of security. Over that time, we have learned from our customers what they initially looked for in a commercial security company and why they ultimately chose us. Our staff includes veterans of law - enforcement who know what really works when designing a complete security solution. Below, we will go over the top 5 things to look for and consider when choosing the best security company for your business’s needs.

Customer Service

A commercial alarm company should make customer service a top priority. The key to providing great customer service is easy, customers want to feel important. As a customer, you want to feel that your needs are heard and a solution is being designed to meet your specific needs. When a business security system is needed, the solution is more than just installing a security system. You need a security solution provider that understands your needs, such as what type of system is best for your building, business or budget and also partners with you to ensure your business and its associates fully understand how to use the system correctly. Then, after the decision is made and the business security system is installed, you need a company that continues to make you a priority every day.


When you start your search process for a commercial alarm company, you want to make sure you are looking for security companies that are well established. The number of years a company has been in business is usually a good sign that they have been successful over the years and have a solid customer base. But you shouldn’t just stop at how many years they’ve been in business.

Once you have a list of established security companies, ask around for referrals. Opinions from current and past customers can help you to narrow your list of possible choices. Make sure to ask referrals why they chose the company, if they looked at other companies, and if they would choose that company again now that they have worked with them. Establishing expertise is imperative when it comes to securing your business assets and protecting your employees.


When it comes to business security systems, responsiveness is important from all areas — including installation, service, and monitoring. Ideally, you want a provider who can install, service, and monitor the account for you versus a company that outsources one or more of these components. Monitoring is what confirms everything is working correctly and will alert the authorities if necessary. This is why having a commercial alarm company that is responsive is so important. You need to be sure that the proper steps are being taken to secure your assets. If you partner with a fire and life safety company, like HSI Security, that can conveniently service both your fire alarm and security system, this can further benefit your business by saving time and money.


As you’re narrowing down your list of prospective security companies, check to see if they have a local presence. A local company will be familiar with the area and maybe even your business, which can help improve time for service calls. If the company has a local presence, chances are they can get you scheduled sooner than a company that isn’t local to the area and has fewer representatives covering a larger geographical area.

HSI Security has 8 physical locations covering 3 states (Ohio, Indiana, and Kentucky) throughout the Midwest. We want to provide the best service and expertise to all of our current and future customers, and being conveniently located and easy to business with is always our goal.

If you like the ideas we’ve discussed today, give us a call and we can help you take the appropriate measures to protect your staff, equipment, and customers. Providing you with peace of mind.

Does Business Security sound like the right solution for you? Contact HSI Security Today